AGB (Standard Terms and Conditions)
English Translation of our Standard Terms and Conditions
Please note:
1.) The following text is an English translation of the applicable terms and conditions, and is for purposes of information only.
2.) The law of the Federal Republic of Germany shall govern the contractual relations between SONIC WORLD and the customer. Any mandatory consumer protection provisions applicable in the country in which the customer has his/her usual place of abode shall be exempt from this choice of law. The application of the UN Convention on the International Sale of Goods shall be excluded.In case of inconsistencies between the German and the English version of these Standard Terms and Conditions, the German version shall take priority.
Standard Terms and Conditions for the Sonic World Online Shop
These Standard Terms and Conditions also constitute the advice on your rights as required by german law in accordance with the provisions regarding remote sales contracts and electronic business transactions.
§ 1 Scope of application and provider
§ 2 Conclusion of the contract
§ 3 Right of withdrawal for the consumer
§ 4 Costs of return shipment if right of withdrawal is exercised
§ 5 Transport damage
§ 6 Prices
§ 7 Shipping costs
§ 8 Delivery terms and reservation of self-supply
§ 9 Payment terms
§ 10 Reservation of title
§ 11 Warranty and liability
§ 12 Force majeure
§ 13 Choice of law, place of jurisdiction
§ 14 Final provisions
§ 15 Dispute resolution
The following terms and conditions are set out in English (translation only) and can be printed out. In addition to this, they will be handed out to the customer in text form upon each delivery of goods.
§ 1 Scope of application and provider
Jean Hund, Tulpenweg 4, 76571 Gaggenau, Germany.
In case of questions, queries and complaints, please contact us on working days between 10 a.m. and 6 p.m. under the telephone number +49 (0) 7225-913730 or by e-mail to mail(at)sonicworld.de.
Please note: Businesses (commercial customers, tradespersons and freelancers) will find extended offers on http://www.akzent-audio.de/. After registration and activation, businesses will then have the possibility of ordering our products online via our B2B Shop (“Pro Audio Store”), subject to the terms applicable there.
§ 2 Conclusion of the contract
1) The description of the products in the online shop does not constitute a legally binding offer, but merely a non-binding online catalogue. By clicking the button “complete order”, you will issue a binding order for the goods contained in the shopping basket. Confirmation of receipt of the order will be carried out by means of an automated e-mail, directly after the offer has been sent, and does not yet constitute an acceptance of the contract. We shall have the right to accept your order by means of sending a separate order confirmation by e-mail, or by delivering the goods within two days.
§ 3 Right of withdrawal for the Consumer
1) Only consumers (but not commercial customers) have a two-week right of cancellation. According to § 13 BGB, a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:onsumer shall have a right of withdrawal which may be exercised within a period of two weeks:
| Advice on your right of withdrawal You are entitled withdraw from this contract within 14 days without having to provide reasons for this withdrawal. The withdrawal period is fourteen days from the day on which you or a third party named by you, not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal you have to inform us, Jean Hund, Tulpenweg 4, 76571 Gaggenau, Germany Tel: +49 7225-913730 email: mail@sonicworld.de by means of an unambiguous statement (such as a letter sent by post, a telefax or an e-mail) of your decision to withdraw from this contract. You may use the attached template form, but this is not mandatory. In order to meet the deadline for the withdrawal declaration, it will be sufficient for you to dispatch the notification informing us that you are exercising your right of withdrawal prior to expiry of the withdrawal period. Consequences of a withdrawal If you revoke this contract, we are obligated to repay to you all payments we have received from you, including delivery costs (with the exception of additional costs which result from you having chosen a method of delivery other than the cheapest standard delivery offered by us), without undue delay, and not later than within fourteen days from the day on which we receive your notification informing us that you are withdrawing from this contract. For this repayment, we will use the same payment method which you used in your original transaction, unless we have expressly agreed otherwise; you will not be charged any fees on account of this repayment. We shall have the right to refuse repayment up until we have received return shipment of the goods or you have provided us with proof that you have sent the goods back to us, whichever happens first. You are obligated to return or hand over the goods to us, without undue delay, and never later than within fourteen days from the day on which you notify us of your withdrawal from this contract. This dealine shall be deemed to have been met if you dispatch the goods prior to expiry of the fourteen-day deadline. You shall bear the direct costs of the return shipment of the goods. You will only have to bear a loss in value of the goods if such loss in value was caused by you handling the goods in a manner which was not necessary in order to examine the quality, characteristics and functioning of the goods. End of the advice on your right of withdrawal |
| Template withdrawal form Should you wish to withdraw from this contract, please fill in this form and return it to us. To: Jean Hund, Tulpenweg 4, 76571 Gaggenau, Germany email: mail@sonicworld.de. I/we hereby withdraw from the contract concluded with me/us on the purchase of the following goods: .............................................................................. .............................................................................. .............................................................................. (Name of the goods, where appropriate: order number and price) Goods ordered on: ............................. Date Goods received on: ............................. Date Consumer's name and address. ............................. ............................. ............................. ............................. Date .................................................... Customer's signature (only in the event of a withdrawal in written form) |
2) The right of withdrawal shall not apply to deliveries of goods which have been produced in accordance with customer specifications or which are clearly tailor-made to the personal requirements, nor shall it apply to software, if you have unsealed the delivered data carriers.
3) Please avoid any damage and contamination. If possible, please return the goods to us in their original packaging, including all accessories and including all packaging components. If necessary, please use additional protective packaging. Should you no longer possess the original packaging, please ensure sufficient protection against transport damage by means of suitable packaging, in order to avoid compensation claims due to damage caused by inadequate packaging.
4) Please return the goods to us as a package, postage paid, and keep the receipt of posting.
5) Please call us under the telephone number [+49 (0) 7225-913730 +49 (0) 7225-913730] prior to returning any goods, in order to notify us of the return shipment. In this manner, you enable us to correlate the products as quickly as possible.
6) Please note that the issues specified in subsection 3 through 5 above do not constitute prerequisites for the valid exercise of the right of withdrawal.
§ 4 Costs of return shipment if right of withdrawal is exercised
If you exercise your statutory right of withdrawal (see advice on withdrawal rights) you will have to bear the regular costs of the return shipment. Goods which cannot be sent as a parcel shipment will be collected at your premises.
§ 5 Transport damage
1) If goods are delivered with obvious transport damage, please immediately report such damage to the deliverer, and please contact us as quickly as possible (+49 (0) 7225-913730 +49 (0) 7225-913730).
2) Should you fail to report damage or contact us, this shall not have any consequences with regard to your statutory warranty rights. However, you would help us to assert our own claims against the carrier or the transport insurance.
§ 6 Prices
The prices specified on the product pages include statutory value added tax and all other price components.
§ 7 Shipping costs
You will be informed of the shipping costs during the ordering process.
§ 8 Delivery terms and reservation of self-supply
1) Delivery within Germany shall be effected by DHL.
2) Unless specified otherwise in the offer, the delivery period shall be 10 days.
3) Should not all of the ordered products be in stock, we shall have the right to effect partial deliveries at our cost, provided that this is not unreasonable for you.
4) Should three attempts to deliver the goods fail, we shall have the right to withdraw from the contract. Any payments already effected will be reimbursed without delay.
5) Should the ordered product not be available because our suppliers cannot deliver the product due to no fault on our part, we shall have the right to withdraw from the contract. In such cases, we shall inform you without delay, and will, if possible, suggest delivery of a similar product. Should a similar product not be available, or should you not wish to receive a similar product, we shall reimburse any payments already effected without delay.
§ 9 Payment terms
1) SONIC WORLD shall issue an invoice to the customer for the ordered goods, which shall be handed over upon delivery of the goods.
2) The invoice prices always are end-customer prices and include value added tax.
3) In case of default in payment, customers who are consumers shall be obligated to pay to SONIC WORLD default interest amounting to 5 % above the basic interest rate, unless SONIC WORLD can provide proof of higher interest incurred. For customers who are businesses, sentence 1 shall apply with the proviso that the default interest rate shall be 8 % above the basic interest rate.
§ 10 Reservation of title
The goods shall remain our property up until complete payment has been effected.
§ 11 Warranty and liability
1) Warranty shall be subject to the statutory provisions, with the following exception: If the purchased goods are used goods, the warranty period shall be 1 year.
2) If the customer is not a consumer, the warranty period is one year and is excluded for used goods.
3) We hereby exclude our liability for slightly negligent violations of obligations, provided that these do not relate to material contractual obligations, bodily injuries, adverse health effects or death, or to guarantees, and provided that they do not affect claims under the German Product Liability Act. The same shall apply to violations of obligations by our vicarious agents.
§ 12 Force majeure
Should SONIC WORLD be unable to provide the owed services due to force majeure (in particular war or natural disasters), we shall be exempt from our performance obligations for the duration of the impediment. Should SONIC WORLD due to force majeure be unable to perform the order or to deliver the goods for a period of more than one month, the customer shall have the right to withdraw from the contract.
§ 13 Choice of law, place of jurisdiction
1) The law of the Federal Republic of Germany shall govern the contractual relations between SONIC WORLD and the customer. Any mandatory consumer protection provisions applicable in the country in which the customer has his/her usual place of abode shall be exempt from this choice of law. The application of the UN Convention on the International Sale of Goods shall be excluded.
2) The place of jurisdiction for all disputes arising from the contractual relationship between the customer and the provider is the registered office of SONIC WORLD, provided that the customer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity underpublic law or a special fund under public law.
§ 14 Final provisions
The contract language is German. If you make purchases via our shop translated into English, the contract language is English. In any case, § 13 para. 1 of the GTC applies.
This text is an English translation of the applicable terms and conditions, and is for purposes of information only. In case of inconsistencies between the German and the English version of these Standard Terms and Conditions, the German version shall take priority.
§ 15 Dispute resolution
Online dispute resolution (Art. 14 para. 1 ODR Regulation):
The European Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr/ .
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Last updated: 29 October 2024